Technology – CruiseDesk®

All the tools you need - just a click away

CruiseDesk®, our Enterprise Customer Relationship Management system has been called the best in the industry. Every aspect of looking after your clients and your business is just a click away - from vacation research and online booking to invoicing, follow-up reminders, detailed sales reports and much more.

CruiseDesk® is powerful and sophisticated, but not complicated to use. If you know computer basics, you can work from anywhere in the world with secure, easy access via the Internet at www.mycruisedesk.com.

The CruiseDesk® system has been designed with you in mind. CruiseDesk®'s complete suite of tools provides easy access to the information you need everyday, eliminates the need for additional software and can ultimately make your business more efficient and productive.

Enterprise CRM - Customer Relationship Management

Learn more about the features and benefits of CruiseDesk, our enterprise customer relationship management technology below:

Feature Benefit
Productivity Tools
  • Customer Database
  • Automated activity reminders
  • Track clients' preferences, travel histories and more with detailed customer profiles
  • Keep on top of things with a web-based to-do list that automatically reminds you of upcoming payment dates and other tasks, including sending "Bon Voyage" or "Welcome Home" messages to customers
Marketing Tools
  • 7SEAS® Club Permission Marketing
  • Personally branded website
  • Attract new clients with customized marketing imprinted with your personal information
  • Keep customers for life with personally relevant marketing based on their personal preferences
  • Your clients are automatically directed to your website every time they visit
  • Through your website clients can access up-to-date, extensive cruise and travel content 24-hours a day
Inventory Tools & Buying Power
  • Online booking tools
  • Live inventory of over 51,000 staterooms
  • Exclusive access to air, hotel, car rentals and vacation packages from Expedia
  • Enjoy a competitive edge and give your customers the best value with guaranteed space on over 1,200 departure dates, plus custom gifts and onboard spending money
Business Management Tools
  • Web-based email account
  • Automated invoicing and commissions
  • Robust reporting for sales, marketing, and customer contacts
  • Stay organized and work from virtually anywhere in the world via a secure internet connection with everything you need to run your business right at your fingertips
  • Run real-time reports to track your productivity and make informed decisions for growth